While we strive to keep our reviews as unbiased as possible, we do receive affiliate compensation through some of our links. Our mission is to help consumers make informed purchase decisions. Clarify all fees and contract details before signing a contract or finalizing your purchase. For the most accurate information, please ask your customer service representative. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. If so we've sent you a request for more info if you could reply to that.Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. We don't have an email team however we do have a chat team if you'd prefer that available here. If you want to speak to someone you would need to call on tel:0808 2345337. Edit: Regarding a refund, the best thing to do is fill in the form at the link and that will be then looked at by the senior billing team who now deals with all refunds. If we can ask you to request a refund here at this link for the amount you were charged. We're sorry about the delay in the cancellation and the distress this has caused. The team who you spoke to on the 29th December chased up the previous contact you had with the GDPR team which was sent to our head office. We have checked your account and can see it is pending cancellation and will cancel on the 29th of December. Hello Ray, Thank you for bringing this to our attention here at Trust Pilot reviews. So I then as invited visited the Terms of Service that run to a million words and up popped the QB Assistant offering to help so I explained and after 40 minutes it was still telling me "Sorry, I am not able to understand. So you see they have constructed a tortuous web of obstruction and dead ends to wear you down, Unlike the 'grab your money process that takes 5 seconds. Please send new questions through one of the support sites listed below. We would love to help you with your question but are unable to find an existing open case for your request. I then emailed 'Pauline' back pointing out she was backtracking on a promised refund and received ' Thank you for your email.
Which I tried and (of course) it doesn't work.
QUICKBOOKS DESKTOP CUSTOMER SUPPORT FREE
If you still feel you were wrongly charged, please feel free to visit our online support center (link). Very quickly an email came back from 'Pauline' saying "We weren’t able to approve your refund for case # 1573397180 because your request doesn’t fall within the Terms of Service for cancellation. But she then said she could not manage the refund as that authority had just been removed from the front line and gave me a link to apply for it again which I did. A month later there was no refund so I went through the same painful approach of speaking to 'Susan' who through 2 lengthy calls was able to apparently close the account (again). It's extremely difficult to make contact with QB but ultimately I did so and a young lady informed me that she would close the account, refund the £45 within 5-7 days and ensure there were no more hits to my bank account.
QUICKBOOKS DESKTOP CUSTOMER SUPPORT SOFTWARE
I briefly opened an account as the only way to evaluate the software then closed it, as I thought, but was then hit by a DD for £45, the first of more monthly charges to come. Don't get sucked in by all the advertising they do.
So to anyone thinking of joining Quickbooks I would say, it is 90% OK but their support palms people off (so is next to useless) and their software bugs can persist for years because Quickbooks refuse to admit they have a problem. Their support is shoddy: They need to admit the errors and correct them, not brush them under the carpet and lie about the cause. That is why this very annoying issue - that prevents me from working on my accounts - is never mended by them. This is the approach at Quickbooks - always looking to pass the buck rather than solve their problem. The Quickbooks Support gets people to do stupid things like contact their bank and clear their cache when this is 100% a bug in the quickbooks software. I have certainly seen this issue intermittently for maybe two years now. A quick search shows this is a problem lots of people encounter every now and then. I have had a consistent problem with the "updating" icon permanently spinning yet not importing items. A consistent problem is the automatic import of bank transactions from your business bank accounts. This is ok when it works but they have bugs in the software that they never correct. Bank Connection Error: Ignore Bugs, Palm People Off